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Conflict Awareness

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Focusing a Team

  1. Team Assessment: Use this assessment to take a critical looks at your team.  

  2. Visioning: Use this activity to articulate your team’s ideal future

  3. Goal Setting: Focus your team goals and set a basis for directed action

  4. Building an Action Plan: Identify specific actions to begin achieving your goals

  5. Clarifying Roles: Clarify the role of each individual team member.

  6. Understanding Change: A look at managing successful change.

  7. Collaboration Strategies:  Know how to collaborate effectively

  8. Team Norms: Setting ground rules for team participation and behavior

  9. Team Expectations: A team leader's expectations of his/her team members

  10. Team Building Games:  Sample five easy-to-implement team building games

  11. Managing the Net Generation: Understand the work expectations of a new wave of professionals

  12. Fostering Innovation: Ten key rules for fostering innovation in the workplace

  13. Workplace Productivity: Thirty strategies to boost your personal on-the-job productivity

  14. Work Culture: Twelve indicators of a healthy work culture

  15. Difficult Feedback: Tips to consider when confronting a team member

  16. Receiving Feedback: Guidelines to accept constructive feedback

Conflict Awareness

Team leaders must stay attuned to the evolving network of relationships that make up teams. It is inevitable that a team will experience a wide array of tensions as the relationships are tested with pressure resulting from factors like turn over, new hires, external demands, internal disputes, production changes, etc.  It is important then that leaders stay sensitive to team dynamics and manage team conflict before it escalates.

Discussion Questions: What strategies do you use to stay on top of potential team conflicts?  In your experience, what are some of the main causes of team conflicts? When a conflict arises, what are some strategies that you employ to first understand the conflict and then subsequently neutralize the conflict?

Managing conflict takes considerable diligence and skill.  Below are seven tactics that leaders can use to manage conflict:

1.      Continuously ask yourself if the status quo is meeting team demands

2.      Be willing to renegotiate team roles to fit needs and address issues

3.      Don’t hesitate to recognize conflict

4.      Check out your assumptions before taking action

5.      Regularly check with team members to take a “litmus” test of team participation

6.      Continually work to keep communication channels open and functional

7.      Reaffirm team roles to keep them clear and recognizable